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OpenAI E-Commerce: What Every Brand Needs to Know

Published September 23, 2025
Published September 23, 2025
Troy Ayala

Key Takeaways:OpenAI’s integration with Shopify has the potential to transform ChatGPT into a shopping destination.While AI promises more personalization, questions remain about data ownership and credibility. Beauty brands will need to rethink product descriptions and storytelling to ensure visibility in AI chatbots. When OpenAI was founded as a nonprofit in 2015, its mission was rooted in safety and broad public benefit. A decade later, the lure of capitalism has reshaped its trajectory, pushing the company to chase revenue streams beyond just subscriptions.In April, speculation arose about a potential partnership between OpenAI and Shopify. Developers discovered code strings in ChatGPT's production assets, indicating a direct shopping experience within the chatbot. The same month, OpenAI introduced an improved ChatGPT shopping experience, enabling users to compare products through enhanced visuals and reviews. Reports suggested that the feature was directly linked to products from Shopify merchants. The following month, OpenAI quietly updated its ChatGPT documentation to list Shopify as a verified third-party data provider, alongside Bing. Then, in July, sources told the Financial Times that OpenAI is working with Shopify to integrate checkout directly into ChatGPT.This update would transform the user shopping experience by allowing purchases to be completed entirely within ChatGPT. For OpenAI, it marks a significant step toward monetizing its conversational AI tools through e-commerce. The partnership opens up a significant new sales channel for Shopify and immediately establishes the platform’s dominance within the evolving world of AI-driven commerce.

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